AI Chatbot for Tessitura
A box office assistant that knows your season, your seats, and your patrons. Connected live to Tessitura, it helps patrons find shows, pick seats, check bookings and memberships, and head to TNEW checkout, around the clock.
Your box office,
open all night.
Most patron questions arrive when your box office is closed. Our assistant answers them from live Tessitura data: what's on, what's left, what it costs, and where the patron is sitting.
This isn't a generic chatbot with a Tessitura plugin. It's built around Tessitura from the ground up, by a team that has spent 15 years building Tessitura and TNEW integrations for the arts.
- Live availability, pricing & seats
- Signed-in patrons: bookings, memberships & ticket resends
- Seats go straight into the TNEW cart
- Live voice mode, in every supported language
Animated demo with four scenarios: finding and booking Carmen tickets, a signed-in patron checking seats and resending tickets, a member checking renewal, and a Spanish-speaking patron asking about parking and wheelchair seating.
Sample conversations. Try the tabs.
From “what's on?” to “I'm in Row F.”
Find the right show
Season calendar, dates, times, run times, and prices, straight from your Tessitura catalogue and always current.
Seats into the cart
Best available or specific seats, packages, and promo codes, added to the patron's cart. Checkout stays on TNEW, so no card details ever enter the chat.
Patron sign-in
Patrons sign in with their existing account, in the chat or handed over from your website, for answers about their own history.
Bookings & tickets
“When's my show? Where am I sitting?” Upcoming bookings with seat locations, plus ticket and confirmation resends without calling the box office.
Memberships & giving
Membership level and renewal dates, donation levels, campaigns, and funds, so patrons can support you while they're engaged.
Plan the visit
Parking, accessibility, dining, policies, and program notes from your own knowledge base, with directions built in.
Don't type. Just talk.
Visitors tap once, or not at all, and have a natural spoken conversation with your assistant. It listens, answers out loud with live captions, and switches language the moment they do.
- Made for phones: a full-screen, hands-free conversation, like the live voice modes in leading AI apps
- Also embedded in your website's chat widget (bottom right or left), or full screen in any browser
- Can launch automatically, for example when a visitor scans a lobby QR code
- Themed to your brand: colors, persona name, image, and voice
- Speech in and out in every supported language, switching mid-conversation
Interactive demo of immersive live voice mode, shown full screen on a phone, embedded in a website's chat widget, and full screen in a browser. A visitor in the parking garage asks for the main entrance in English, then asks about the coat check in Spanish. Use the controls to change the display, theme, persona, and widget position.
Everything your box office assistant can do.
Beyond Tessitura, the assistant runs on our full chatbot platform: voice, personas, segments, actions, and governance.
Talk to it like a person.
Typing is optional. Your assistant can listen, speak, and have a personality that fits your brand.
Immersive live mode
A full-screen, hands-free voice conversation, like the live modes in the leading AI apps.
Voice in every language
Speech in and speech out in every supported language, including switching mid-conversation.
Personas
One or more personas, each with its own name, style, behavior, and voice. Choose how they're loaded, such as round robin.
It knows where it is.
The same assistant behaves differently at the box office, in the parking lot, or on your donation page.
Segments
Box office, entrance, parking lot, or a campaign page: each segment has its own URL and extra instructions, so the assistant knows where the visitor is.
Page awareness
Embedded on your site, it knows which page the visitor is reading and helps with exactly that.
Active hours & holidays
Set opening hours and holidays, with different behavior when you're closed, such as taking a message or pointing to self-service.
Organization context
Phone numbers, locations, departments, and contact methods, so every “who do I call?” gets the right answer.
Your knowledge base
Documents, FAQs, policies, and program notes. Answers come from your content, not the open web.
Embed anywhere
One snippet embeds it across your whole website, or a specific segment on the pages where it belongs.
It doesn't just answer. It acts.
Intents, MCP servers, and API tools turn a conversation into something that gets done.
Rich intents
Video and podcast players, maps and directions, email notifications, links, and direct answers, right inside the conversation.
MCP servers
Connect your online store, weather, maps, or any MCP-enabled server, and the assistant uses that information in its answers.
Any API as a tool
Connect any API and the assistant calls it when it's needed, within the rules you configure, passing along exactly the details required.
Animated demo: a visitor gets an opera trailer, a weather forecast from an MCP server, and walking directions on a map; a teacher's group request becomes a CRM lead and confirmation email; a museum visitor gets a podcast episode and an emailed playlist.
If it has an API, your assistant can use it.
Tell us which systems you already use and we'll connect them. A few examples of what that makes possible:
- Email visitors the parking map and door times, so they arrive prepared.Works with your email service
- Alert your front-of-house team the moment someone asks for wheelchair assistance.Works with Slack, Microsoft Teams
- Check live parking availability before recommending where to park.Works with your garage or parking provider
- Turn group-sales and rental inquiries into CRM leads, with every detail filled in.Works with HubSpot, Salesforce
- Open a support ticket with the full conversation attached, so nobody has to ask twice.Works with Zendesk, Freshdesk
- Text show reminders or delay notices to visitors who opt in.Works with Twilio
- Add visitors to your newsletter, with their consent.Works with Mailchimp, Constant Contact
- Kick off any automation you already run, from a single conversation.Works with Zapier, Make
Your rules, your data, your AI.
Controls that privacy officers, IT teams, and boards ask about, built in from the start.
Policy acceptance
Ask visitors to accept your terms or privacy policy before chatting, or keep it optional.
Visitor details, your way
Gather names and emails gracefully during the conversation, or require them up front before the chat begins.
Bulk QR invitations
Invite many people at once, from a school group to a donor list, with QR codes that open the assistant directly.
Retention & auto-delete
Set how long conversations are kept, and have them deleted automatically when the retention period ends.
Bring your own key
Run the assistant on your own AI account (OpenAI, Google, or Anthropic) under your own agreements and billing.
Every answer on your terms.
An admin console built for arts administrators, with the guardrails your board, IT, and finance teams will ask about.
Approved before it's live
Changes to the assistant's instructions go through an approval workflow, so nothing reaches patrons unreviewed.
Read & write gates
You decide which Tessitura data the assistant can read, and whether it can change anything at all.
Watch words
Flag conversations that mention refunds, complaints, accessibility, or any topic your team wants to see.
Console & transcripts
Review conversations, see trending questions, and refine answers from an admin console built for arts administrators.
Secure by design. Each organization runs in an isolated environment with its own knowledge base, conversation history, and Tessitura connection. Data is encrypted, staff sign in securely, and no payment details ever pass through the chat.
Speaks the language of your audience.
- Symphony orchestras
- Opera companies
- Ballet & dance
- Theaters & playhouses
- Performing arts centers
- Festivals & special events
A guided setup, start to finish.
- 01
Connect
We connect to your Tessitura REST API with a dedicated user, starting in your test environment.
- 02
Teach
We load your FAQs, policies, venue information, and program notes.
- 03
Shape
We configure tone, branding, segments, and what the assistant may read or change.
- 04
Launch
One line of code puts it on your website and TNEW pages.
- 05
Refine
We review conversations with you and keep improving answers.
MCP Servers for Tessitura
Bring the same live Tessitura data into Claude, ChatGPT, and Gemini for your team.
Same login, at homeStreaming for Tessitura
Patrons who sign in to the chat can use the same box office account to watch what their membership or ticket unlocks.
Not on Tessitura?AI Chatbot for any website
Our chatbot platform also serves hotels, healthcare, restaurants, education, and more.
Ready to get started?
Let's talk.
Whether it's AI on your Tessitura data, a website redesign, an SEO strategy, or custom software, we'd love to hear about it. Consultations are free, and we typically reply within 24 hours.
Thank you, we'll be in touch.
We typically reply within 24 hours, from info@digitalartsmediaservices.com.
- Phone
- +1 (202) 800-0207
- Office
- 2021 L St. NW, Suite 101-341
Washington, DC 20036 - What to expect
- Free consultation · Custom solutions · Ongoing support